If customer decides to cancel their reservation, they must do so at least 72 HOURS (3 days) before their reservation date. If customer cancels their reservation within the 72 hours of the reservation date, a cancellation fee may be applied. If customer cannot get a hold of Camacho’s Party Rentals representatives, or has called after business hours, it is still the customers responsibility to leave a message in the company’s messaging system about canceling their reservation.

Changes to order: If the customer changes their order at the end of their rental period, or at the pickup time/window, to overnight or wants additional day(s), we will charge the customer the initial delivery/service fees and/or additional rental fees, as well as the new delivery/service fees for the extension of the rental period. Rental fees will be applied for when these extensions result in an upcoming customer’s order being canceled/refunded. Please make changes to your order prior to the pickup time/window.

In case of rain or severe weather conditions (high winds exceeding 20mph) forecasted during your rental date, the customer is allowed to cancel by 2pm the day before without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% of likelihood). Customers MUST CALL and cancel by 2pm on the day before their rental date (voicemail and emails before 2pm are ok for cancellation). If the customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that Camacho’s Party Rentals can deliver if weather conditions get better.

If the customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, then we will go ahead and deliver the order. However, if it does start to rain during the rental time, Camacho’s Party Rentals reserves the right to cancel the order, due to safety concerns, with NO refund provided.

During rain/inclement weather, it is unsafe to play inside the inflatables, therefore we do cancel orders during rainy/inclement weather days. However, since people do have events and parties that are planned weeks or months before, or may take place indoors, we give customers the option to deliver the order or cancel it.

It is the customer’s responsibility to call Camacho’s Party Rentals to cancel their order or go through with it during these rain/inclement weather days before 2pm the day before. If the customer decides to cancel an order once the Camacho’s Party Rentals driver has already arrived at their location then Camacho’s Party Rentals reserves the right to charge the customer a cancellation fee for not contacting before delivery time and for the labor intensive work that the drivers do to load and drive out to the delivery location.

NOTE:  Customer must be present at the park at least 1-2 hours before the delivery time.

Permits: Customers are required to obtain a permit from parks that require one before reserving an inflatable from Camacho’s Party Rentals. If a permit is required but customer did not obtain it or falsified information to Camacho’s Party Rentals, park officials may require the inflatable to be removed immediately, in which case there will be no refund.

Electricity:  A minimum 4000-watt generator is required for all inflatables going to a park unless the park facility provides electricity and customer has ensured there will be a dedicated 15 AMP circuit available. Please contact Camacho’s Party Rentals to make sure you reserve the correct amount of generators.

Water Products: Water products are usually not allowed at a park since a dedicated water supply and water hose are required, something that parks do not provide for their guests.

Electricity Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each inflatable. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for Camacho’s Party Rentals products to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation, circuit outages), therefore, we urge all customers to make preparations and examine electricity outlets to make sure they will provide sufficient electricity.

Extension Cords: Please be ready to provide extension cords to drivers if the setup location is further than 20 feet away from the electric outlet you plan to use. Camacho’s Party Rentals does not provide extension cords unless the customer adds the items to the rental order prior to delivery. Our drivers may carry extra extension cords, but it is not guaranteed that they will have one available. Any extension cords used must be 3-prong cord that is UL and CE approved and no less than 14/3 gauge. Camacho’s Party Rentals is not responsible for faulty/shorted circuit breakers, or power outlets, malfunctions, and damages caused by the use of our equipment including generators, electric blowers, extension cords, and powered rental products. Customers can contact Camacho’s Party Rentals with any questions, prior to delivery, if there are power concerns.

Generators: Generators rented through Camacho’s Party Rentals typically last up to 6 hours with the gas provided, additional hours will require additional gas to be purchased.

Customer is responsible for supervising the safety and conduct of all people using Camacho’s Party Rentals products. There MUST be a responsible and mature adult supervising the operation of the products AT ALL TIMES! Safety of all people using products is the responsibility of the person supervising. All products come with safety rules (usually located on the front of the unit) which need to be read and understood by any and all people supervising.

Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard for the safety rules may result in physical injuries and/or additional fees; including any food, silly string, or items not allowed. A fee of up to $100.00 may be applied for products returned with any food, silly string, dish soap, or prohibited items found inside. A cleaning fee of up to $100.00 will be applied for “dry slide or dry inflatable” rental products returned wet and/or muddy inside. A $100.00 cleaning/damage fee will be applied to any water slide inflatable, not including the 12-foot and 15-foot Tropical pool splashes, submerged or used for sliding into any pool resulting in Chlorine, or saltwater, which will compromise the internal/external stitching. Note: Damage waivers do not cover improper use of rented products.